Frequently Asked Questions
Everything you need to know about your next adventure with Passenger.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the UK. International orders can take between 7-14 business days depending on the destination and customs processing.
What is your return policy?
We offer a 30-day return window for all unworn and unwashed items. Simply use our online portal to generate a return label and send your items back in their original packaging.
Are your materials sustainably sourced?
Yes, sustainability is at our core. We use organic cotton, recycled polyester, and other eco-friendly materials across our range to minimize our environmental footprint.
How do I find the right size?
Each product page features a detailed size guide with measurements. If you are between sizes, we generally recommend sizing up for a more relaxed, adventure-ready fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and buy-now-pay-later options like Klarna.
Can I track my order?
Once your order has shipped, you will receive a confirmation email containing a tracking number and a link to follow your package's journey to your door.